Detailed job description / Requirement

We are seeking two proactive and technically inclined Key Accounts Executives to manage enterprise client implementation, training, and long-term customer success. This role bridges the gap between client onboarding and successful software adoption by delivering implementation support, conducting workshops, facilitating product training, and ensuring customers maximize the value of AI-powered business solutions.

The ideal candidate combines strong client relationship management with excellent presentation, training, and technical problem-solving skills. This role requires frequent interaction with corporate clients, making it ideal for someone who enjoys consulting, training, and helping organizations embrace digital transformation.

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Key Responsibilities

1. Client Implementation & Onboarding

• Lead end-to-end implementation and onboarding for enterprise clients.
• Analyze existing business processes and recommend optimized workflow solutions.
• Support clients in configuring workspaces, migrating existing processes, and adopting new systems.
• Coordinate with internal teams to resolve implementation and technical issues.

2. Product Demonstration & Training

• Deliver engaging product demonstrations tailored to client requirements.
• Conduct onboarding sessions and user training for individuals and teams.
• Simplify technical concepts into practical business applications.
• Stay updated on new product features and AI technologies.

3. Workshop & Learning Facilitation

• Design and facilitate interactive corporate workshops, training sessions, and webinars.
• Develop presentation materials, learning resources, and practical exercises.
• Deliver professional training programs that improve user adoption and engagement.

4. Customer Success & Account Management

• Serve as the primary post-onboarding contact for assigned clients.
• Monitor client adoption, engagement, and overall account health.
• Conduct regular follow-up meetings to optimize system usage and improve customer satisfaction.
• Build long-term relationships that support customer retention and growth.

5. Account Growth & Business Support

• Identify opportunities for account expansion, additional services, and upselling.
• Gather customer feedback and communicate enhancement requests to internal teams.
• Collaborate with Sales and Leadership to maximize customer value and retention.

6. Project Tracking & Reporting

• Maintain accurate implementation schedules, client records, workshop calendars, and follow-up activities.
• Prepare reports on implementation progress, training outcomes, customer satisfaction, and account performance.
• Ensure project milestones and customer commitments are delivered on time.

Experience

• 2–4 years of experience in:
  • Customer Success
  • Technical Account Management
  • Software Implementation
  • SaaS Support
  • IT Project Management
  • Corporate Training
  • Technical Consulting

Experience working with enterprise clients, SaaS products, AI solutions, or technology companies is highly preferred. 

Desired Competencies

• High ownership and accountability
• Customer-focused and solution-oriented mindset
• Passion for technology, AI, and digital transformation
• Strong facilitation and coaching abilities
• Adaptable, organized, and detail-oriented
• Collaborative team player with excellent interpersonal skills
• Continuous learning mindset

Travel Requirement

This role is based in Kathmandu and requires travel across Nepal for client meetings, implementation projects, workshops, executive briefings, and training programs.

Work Requirements

The selected candidate should have:

• Personal laptop
• Reliable high-speed internet connection
• Smartphone for business communication
• Personal vehicle with a valid driving license (preferred)
• Willingness to travel as required for client engagements and training delivery

-Certifications in Project Management (e.g., PMP, CAPM, Agile/Scrum), Customer Success, SaaS Implementation, or professional training facilitation are a significant advantage.

Skills

• Excellent presentation, facilitation, and public speaking skills.
• Strong client relationship management and consulting abilities.
• Ability to understand business workflows and translate them into practical technology solutions.
• Strong organizational and project coordination skills.
• Excellent written and verbal communication in English and Nepali.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple client accounts simultaneously.

Technical Skills

• AI productivity tools (e.g., ChatGPT, Claude, Perplexity, or similar)
• Google Workspace and Microsoft Office Suite
• CRM and Customer Success platforms (HubSpot, Salesforce, Zendesk, or similar)
• Project management tools (Asana, Jira, Trello, Notion, Airtable, or equivalent)
• Collaboration platforms such as Slack, Zoom, Microsoft Teams, and Miro