Detailed job description / Requirement

Key Responsibilities

• Build and maintain strong relationships with existing clients, banks, BFIs, cooperatives, payment service providers, fintech partners, and strategic stakeholders.
• Act as the primary point of contact for assigned clients and ensure timely resolution of client concerns, inquiries, and service requests.
• Conduct regular client visits and meetings to understand client requirements and strengthen partnerships.
• Maintain and strengthen relationships with institutions
• Coordinate with Product Owners, Project Managers, Technical Teams, and Support Teams to ensure seamless service delivery and client satisfaction.
• Identify opportunities for cross-selling, upselling, and expansion of existing business relationships.
• Support business development initiatives by generating leads and facilitating introductions with prospective clients and partners.
• Gather client feedback and market insights to support product enhancements, service improvements, and business strategy.
• Monitor client satisfaction levels and proactively address issues to improve customer retention and loyalty.
• Prepare proposals, presentations, meeting minutes, and business correspondence as required.
• Maintain accurate records of client interactions, commitments, escalations, and follow-up actions within the company’s reporting systems.
• Coordinate contract renewals, service agreements, annual maintenance contracts (AMC), and partnership documentation.
• Represent the company in meetings, networking events, conferences, exhibitions, and industry-related programs.
• Assist management in developing and implementing client engagement and relationship management strategies.
• Prepare periodic status reports and stakeholder updates for management review.
• Ensure professional communication and uphold the company’s reputation and brand image at all times.

Required Qualifications

• Bachelor’s Degree in Business Administration, Marketing, Management, Information Technology, or a related field.
• 2–4 years of experience in relationship management, corporate relations, account management, customer success, business development, or a similar role.
• Proven experience working with banks, BFIs, fintech companies, payment service providers, or enterprise clients.
• Strong understanding of the banking and financial services industry will be an added advantage.

Skills

Technical Skills

• Strong understanding of corporate relationship management and customer engagement principles.
• Knowledge of banking, fintech, and digital banking ecosystems.
• Proficient in Microsoft Office applications.
• Working knowledge of Internet and E-mail applications.
• Experience in preparing business proposals, presentations, reports, and client communications.
• Ability to understand client requirements and coordinate solutions with internal teams.
• Familiarity with CRM systems and client relationship management practices.

Attributes

• Excellent communication, presentation, and interpersonal skills.
• Strong stakeholder management and relationship-building abilities.
• Professionalism with excellent time management skills.
• Strong negotiation, persuasion, and conflict-resolution capabilities.
• Customer-centric mindset with a focus on service excellence.
• Strong problem-solving and decision-making skills.
• Ability to work independently and collaboratively across departments.
• Attention to detail and ability to manage multiple client accounts effectively.
• Ability to prioritize workload and deliver results within deadlines.
• High level of integrity, confidentiality, and professionalism.