Premium Job

Smart Center Supervisor

Job overview
  • Category:Telecommunication
  • Position Type:Full Time
  • Experience:3 years
  • Opening:3
  • Education:BBA/MBA
Company Profile

Detailed job description / Requirement

  • Monitor and co-ordinate the activities of the department / Centre.
  • Taking ownership of customer’s issues and providing correct & timely resolution of the same.
  • Schedules the task of the front office employee.
  • Ensure great customer service at all levels.
  • Motivate the employee to work in a team to achieve the organizational objectives.
  • Evaluate the job performance of front office employee and fills their appraisals.
  • Conduct training for new launched product and regular employee meeting and briefing.
  • Handling complaints of the customer.
  • Evaluate and obtain complete information to deal with service inquiry and product.
  • Organize workflow
  • Provide regular feedback to concerned within the organization on regular intervals
  • Managing & taking ownership of Centre for smooth functioning.
  • Fulfill all other duties based on business requirement

 

 

Skills

  • Excellent communication skills.
  • Strong motivational Skills.
  • Planning and organizational skills.
  • Ability to make decision when needed.
  • Good language proficiency in English.
  • Responsible for relationship building.

Job Benefits

  • As per company rule

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